CLIENT NEED
After an unpleasant experience with a previous fabrication partner, the client pursued Estes for consistency and professionalism to meet its metal hardware needs.
SOLUTION
Estes provided detailed product drawings, a factor of professionalism the client had not received previously. In addition, Estes offered great customer service along with experienced knowledge to help the customer’s business tremendously.
RESULT
Because of its relationship with Estes, the client is now able to provide a more consistent, high-quality product to its customers as well as offer a wider range of products. The client believes it is able to provide excellent service to its customers as a result of the great service it received from Estes.
